Exchanges & Returns

Returns policy

Would you like to exchange or return your purchase? We are happy to help. You can exchange or return items up to 14 days after the delivery date.

To send your return back, you must register it with our customer service, who will then help you arrange your return. Never send your parcel back without first registering it with customer service: this protects you against the parcel getting lost if it has not been registered.

Submit a return request

To process your return as quickly and accurately as possible, please fill in all of the details below:

Name:
Email address:
Order number:
Item(s) you want to return:
Do you want to exchange the item? (Yes / No; for an exchange, state clearly which size or item you want)

Send your return request to klantenservice@richesseclothing.nl.
Once we have received your request, we will send you the return form and all the instructions you need to send your parcel back easily.

Returns policy for buy one, get one free offers

For orders placed with a buy one, get one free offer, both items are treated as one set. If you decide to return one of the items from this offer, the following conditions apply:

If you want to return the paid item, the free item must be sent back with it. Once both items have been received, the purchase amount will be refunded via the original payment method.
If you return only the free item, we are unfortunately unable to process this, as there is no purchase amount linked to it.
Want to exchange an item for a different size or style? Then you only need to send back that item.
If one of the items in the offer is damaged or defective, we will of course provide a suitable solution.

- Are returns free of charge?

The costs of returning items from your home to the online store are at your own expense. When returning a product, you must include the return form. You can request it from customer service here:

Klantenservice@richesseclothing.nl

- What are the return conditions?

Returning a product is possible up to 14 days after receipt, without giving a reason. You can send the product back with all accessories supplied, in its original condition and packaging. If the product is no longer in its original condition, we can no longer take the item back.

If you exercise your right of withdrawal, the product must be returned to the trader with all accessories supplied and, if reasonably possible, in its original condition and packaging. We will then refund the order amount due within 14 days of your return being registered, provided the product has already been received back in good order. If the product is damaged, or the packaging is damaged more than necessary to try the product, we may charge you for this reduction in the product's value. So handle the product with care and make sure it is well packed when you return it.

SALE: Items bought in the sale & returned are refunded in the form of a store credit voucher. The store credit voucher is valid for life at Richesse.

- How long does it take to exchange a product?

Want to exchange your product because it doesn't fit? That's no problem at all. Contact customer service and state clearly that you want to exchange your items. Customer service will take care of the rest for you.

Immediately after your return arrives, you will receive store credit for it, so you can order the product on the site free of charge, with faster processing. Exchanges are free of charge.

- What can I do if my exchange item is no longer available?

Ask the customer service team about the options. We will give you an update on when we expect to be able to deliver the product. If you have already sent your return and the product is sold out, we will contact you and work with you to find a solution.

- What should I do if a product is defective or damaged?

We are of course happy to resolve this with you. Send a message to klantenservice@richesseclothing.nl with a photo of the problem. Clearly state your order number & your name, so we can help you even faster. Our customer service team will work with you as soon as possible to find a solution.

- How long does a refund take?

We do our best to process returns as quickly as possible. Once the return parcel has arrived at our warehouse, we aim for a processing time of 14 working days. The tracking you receive with your return shipment shows when the parcel has arrived at our warehouse. Please note that it can take up to 3 working days for the refund to show in your bank account.

- Wrong delivery address?

Entered the wrong delivery address by mistake? Contact us as soon as possible. We will then try to change the order for you.

klantenservice@richesseclothing.nl