Richesse Clothing · Customer service

Exchanges & Returns

Not quite right? We're happy to help you exchange or return it.

Want to exchange or return your purchase? You can do so up to 14 days after receiving your order. Always register your return with our customer service first: never just send a parcel back.

Return period

Returns are possible up to 14 days after receipt of your order. Items must be returned unworn, undamaged and in their original condition and packaging. If an item is no longer in its original condition, the return may be refused or any reduction in value may be charged to you.

Register a return

Returns must always be registered in advance with customer service. Returns sent without registration will not be processed and may get lost.

Email your return request to Klantenservice@richesseclothing.nl.
You will receive the available return options and instructions by email.
Reply to that email. Your return is only valid once you have done so.

Include the following details in your request:

Name
Email address
Order number
Item(s)
State whether it is an exchange or a return
For exchanges: the size or item you want

Return costs and responsibility

Return costs are at your own expense, unless stated otherwise. After registering, you will receive the return form. This form is mandatory: without a return form, a return cannot be processed.

Returns must be sent to the correct return address. Returns sent to an incorrect address are your own responsibility.

Until we have received the parcel, the return shipment remains the sender's responsibility. We recommend sending it with tracking and keeping your proof of postage. We do not send a separate confirmation of receipt for returns and are not responsible for returns that, for whatever reason, do not arrive at our warehouse.

Processing time

Once your return has arrived at our warehouse, processing takes up to 14 working days. Once it has been processed, you will be notified by email. During sales and public holidays, processing may take longer because carriers and our warehouse are busier.

Sales and discount promotions

Items bought during a sale or with a discount code or promo code are refunded as store credit when returned. A refund in money is not possible in these cases. Store credit is valid indefinitely and cannot be exchanged for money.

Exchanges

Exchanges are possible as long as the item you want is available. Once we have received your return, you will receive store credit, so you can order a new item straight away free of charge. Exchanges are processed with priority.

If the item you want is no longer in stock, customer service will contact you to find a suitable solution together.

Damaged or defective item

If you received an item that is damaged or defective, contact customer service. Send an email with photos of the problem, your name and your order number. We will look into a suitable solution as soon as possible.