Richesse Clothing · Customer service

Warranty & complaints

Quality comes first. If something does go wrong, we'll sort it out together.

We do our best to deliver every product in top condition. Should anything go wrong, we're happy to help you with a warranty claim or a complaint.

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. Still, it sometimes happens that an order gets damaged in transit, or that something else happens that entitles you to make a warranty claim.

By law, you are required to notify us within two months of finding the defect. If the defect is covered by the warranty, we will arrange repair or replacement free of charge.

Complaints

Things may not always go entirely as planned. We recommend that you first raise any complaint with us by emailing Klantenservice@richesseclothing.nl.

If this does not lead to a solution, you can register your dispute via the European Commission's ODR platform. You can find this platform at ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file it via this European Union platform.

Need to report a defect or make a complaint?

Our customer service team is happy to help.

Email customer service