FAQ

Ordered on a working day? We ship the same day where possible. Average delivery times:

• Netherlands: order on a working day, delivered the next working day
• Belgium: 1-2 working days
• Other countries: 2-10 working days, depending on the country

Because we depend on the carrier, we can't guarantee these delivery times, but we do everything we can to get your parcel to you as quickly as possible.

• Netherlands and Belgium: always free
• Germany and Austria: always free
• Rest of the EU: free from €100, €6.99 per parcel below that
• Outside the EU: €6.99 per parcel

Please note: for orders outside the EU, import duties and taxes may apply on delivery. These costs are the customer's responsibility.

All our parcels are shipped with DHL. If you're not home when it's delivered, the parcel may be left with a neighbour or taken to a DHL service point.

Carriers don't always leave a physical notice, so always check your tracking for the latest delivery status. If a parcel isn't collected from the service point within one week, it's automatically sent back and we process it as a return.

Yes. We deliver across Europe and beyond. Delivery time and shipping costs depend on your country. Not sure whether we deliver to your country? Just email Klantenservice@richesseclothing.nl.

Yes. During public holidays and sale periods, processing and delivery can be delayed because things are busier at our warehouse and at the carrier. Around public holidays, we recommend ordering in good time.

As soon as your order has shipped, you'll automatically receive an email with the tracking details, so you can follow your parcel every step of the way.

First check your spam or promotions folder: the email sometimes ends up there. Still can't find it? Email us at Klantenservice@richesseclothing.nl with your name and order number and we'll resend your details.

It can take a little while before the carrier's first scan shows up. If the status still hasn't changed after 24 hours, get in touch and we'll look into it for you straight away.

You can return items up to 14 days after receiving your order. Items must be sent back unworn, undamaged and in their original condition and packaging. If an item is no longer in its original condition, the return may be refused or we may charge you for the loss in value.

A return must always be registered in advance with our customer service. Never just send a parcel back: unregistered returns won't be processed and can get lost.

Email your return request to Klantenservice@richesseclothing.nl and include:

• Name
• Email address
• Order number
• Item(s)
• Whether it's an exchange or a return
• For exchanges: the size or item you want

After registering, you'll receive the return options and instructions by email. Your return is only valid once you've replied to that email.

Yes, as long as the item you want is available. Register your exchange with customer service: we process exchanges with priority. If the item you want is no longer in stock, our customer service will contact you to find a suitable solution together.

Return shipping is at your own expense, unless stated otherwise. Always send your return to the correct return address (you'll receive it after registering). Until the parcel reaches us, the shipment remains your responsibility, so send it with tracking and keep your proof of postage.

Once your return reaches our warehouse, processing takes up to 14 working days. As soon as it has been processed, we'll let you know by email. During sales and public holidays this can take longer because it's busier.

Sorry about that. Contact our customer service as soon as possible at Klantenservice@richesseclothing.nl. Send photos of the problem along with your name and order number, and we'll quickly sort out a suitable solution.

You can pay securely with:

iDEAL Riverty (pay after delivery) PayPal Bancontact Apple Pay Google Pay Shop Pay Visa Mastercard Maestro American Express Union Pay

In the Netherlands, Belgium, Germany and Austria, yes, with Riverty (formerly AfterPay): order now, pay after delivery. The options for your country are shown at checkout.

As long as your order hasn't shipped yet, we can often still change or cancel it. Contact us as soon as possible at Klantenservice@richesseclothing.nl with your order number.

Don't panic. Contact customer service as soon as possible. As long as your order hasn't left our warehouse yet, we'll change the address for you where possible.

No, you can also check out as a guest. Creating an account can be handy, though: it lets you easily look back at your orders and details.

Every product page shows the size information for that item. Still between two sizes or fits? Feel free to email us at Klantenservice@richesseclothing.nl: we're happy to help you find the right fit.

Popular items are restocked regularly. Keep an eye on our new drops and the NEW and Essentials collections, or send us a message and we'll let you know if and when the item is coming back.

Besides our online store, there are stockists where you can find Richesse. See the current locations on our Stores page.

We do our best to deliver every product in top condition. If something breaks in transit anyway, or there's another defect, you can make a warranty claim. Report the defect to us within two months of finding it. If it's covered by the warranty, we'll repair or replace it free of charge.

Sorry to hear that. Let us know first at Klantenservice@richesseclothing.nl and we'll look for a solution together. If that doesn't resolve it, you can submit your dispute via the European Commission's ODR platform: ec.europa.eu/odr.

Email us at Klantenservice@richesseclothing.nl or use the contact form. You can also reach us on Instagram, Facebook and TikTok (@richesseofficial). We'll reply as soon as possible.